here's two more recs, from a friend who works for Apple, but that's
not a guarantee it will work for you:

The program iDump looks as good as any of the ones out there for
Windows.
http://www.softpedia.com/get/IPOD-TOOLS/Multimedia-IPOD-tools/iDump.shtml

On my Mac I use Senuti.
http://www.fadingred.org/senuti/


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