Morning Mike,

/Audities admin hat off, sysadmin hat on/

The Comcast recommended method for fixing internet connectivity
issues. I've done this more than once, and even tho a sysadmin
by trade, cable modem tech is a weird mix of RF & digital, so I
follow this info given by Comcast tech support years ago. It's
always worked for me unless there truely is a problem with your
PC or a cable company issue up the line from you.

- Disconnect your router/firewall or PC from your cable modem
   (whichever is connected directly to your cable modem). This
   is key! - disconnect the cable first.
- Disconnect the cable(s) from router/firewall that connects to
   your PC(s). The is another important precaution.
- Power off your router/firewall if you have one.
- Power off your PC(s).
- Power off the cable modem for at least 30 seconds, then power
   back up and wait for the lights to normalize (whatever yours
   looks like under normal operation).

If you have a router/firewall:
- Reconnect your router/firewall and power back up, and wait for
   it to complete booting (again you can just wait for lights to
   look like normal op).
- Reconnect your PC to router/firewall, then power up PC.

Or no router/firwall:
- RReconnect your PC to cable modem, then power up PC.

The reason for these steps in this order is that once the cable
modem gets into a funky or non-operational state, just rebooting
or power cycling one piece won't clear the problem.

By first making sure that the connection from your cable modem
to the cable co's headend has reestablished w/o any gear from
your side (ie router or PC), then adding the router, then the PC,
you are assuring each piece is coming back online cleanly without
any interference (ie what might be the trouble) from items
behind it.

If this process doesn't resolve the issue I'd call the cable co's
tech support, but you may also have a virus or spyware that's
pissing on your operating system.

  - michael

/list mom hat back in place/


  Mike Bennett wrote:
> Hey Auditeers --
> 
> At home this morning, I was having problems connecting to the Internet, 
> and I was wondering if anyone had any advice or experience with this.  I 
> have a Cable internet connection.  Initially, connections on both IE7 
> and Firefox timed out.  I checked by Network Connection, and it 
> indicated that my connection was working.  I was able to access CD info 
> via iTunes and check Live Updates on Norton Anti-virus.  I rebooted the 
> computer.  Eventually, I was able to connect.  However, 20 minutes 
> later, I got timed out messages again...and finally, I was sort of 
> connecting to my home page, but it was going to take forever.
> 
> My question -- is this likely a problem with my cable internet 
> connection, or is it more likely that it's related to software or 
> hardware on the computer?
> 
> I'm hoping that because I was able to connect for a little while, that 
> it's just something messed up with the cable internet.