Ronald Sanchez wrote: >Much to my surprise there was an interview with Adam >Schlesinger in Fast Company. Yeah, I was pretty startled to stumble upon that article too. As I turned the page I looked right at the picture and thought how much it looked LIKE the new FOW press picture, not realizing that it WAS them until I read the headline. FW archives all of their articles, so you can read it at: 60 Seconds With Adam Schlesinger http://www.fastcompany.com/magazine/77/qa.html Maybe next month we can read about Peter Holsapple's thoughts on the changing needs of e-commerce customer service. You can also read the disturbing Wal-mart article Ronald mentions at: The Wal-Mart You Don't Know http://www.fastcompany.com/magazine/77/walmart.html Sleep Cheap Dale