On Sunday, March 2, 2003, at 02:07 PM, Scott wrote:

>> so much for saying "the customer is always right, huh?
>> Face it, some of us just aren't as tactful in our reponses as others 
>> here
>> are. (I'm living proof/much like this post) FWIW, I viewed the 
>> episode as
>> more of a head's up than an overall damnation of the company....


FWIW, I've never had anything but stellar service from both Parasol and 
NotLame.
In fact, I recall one time with Parasol where I inadvertently placed 
the same order for the thing twice, and couldn't make the appropriate 
corrections on the Web page. So, I rang them up, and the fella who 
answered the phone was nothing but polite, and helped me get the credit 
card and order straightened out.

In my limited dealings with Bruce and Not Lame, they've been nothing 
but a class act (Full disclosure: They're stocking my record, but I was 
a convert long beforehand). And, because of that, I've recommended them 
to other friends as well. BTW, this is how most small businesses 
survive and flourish -- word of mouth is everything when you don't have 
zillions to spend on advertising.

It takes a whole lot of energy and commitment to be a small-time 
(size-wise) outlet in the face of monster competition from the big 
chains. Lightning sometimes strikes, I guess. And things get screwed up.

But, come on, who among us hasn't botched something at work at least 
once and then tried really hard to make it right??

John.