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ivan@stellysee.de
| From | "Holmes Online" <bholmes_fm@msn.com> |
| Subject | Re: cd baby issues? |
| Date | Sun, 20 Sep 2009 10:01:57 -0400 |
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>>They seem unable to cope on a customer service level with the current
>>problems. I am shocked they did not do proper testing ona site before
>>launching it - bring back the old site!
As a consumer, I had a pretty decent sized "saved items" which was the
result of a lot of trolling around and listening. Rather than having to
write everything down, I'd just save it (like I do on Amazon) so it would be
easy to pick a few things to get.
That list got VAPORIZED when they re-did the site, without warning. Had I
known, I would have cut and pasted a copy to a file as a safeguard.
When I emailed them to ask what happened, their response was: "after many
attempts by our programmers to salvage this information, any wishlists from
the old website will not be accessible in the new accounts for the time
being. We're hoping to have those lists back at some point, though. In the
meantime you can still start a new wishlist."
So they knew it wouldn't work...but they didn't send an email to warn us?
b
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