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ivan@stellysee.de
| From | mkropp@comcast.net |
| Subject | Re: musical customer service |
| Date | Fri, 21 Sep 2007 18:35:50 +0000 |
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This might not be pertinent to this discussion but this just popped in from my memory banks:
I bought the first Marshall Crenshaw album on cassette when it was released after reading a glowing review somewhere (Rolling Stone maybe). I was about 17-18 and got it at Sam Goody at the mall.
There was something wrong with the tape, a common problem for me back then.
So, the next day I went back to return it.
The exchange went something like this:
me: I'd like to exchange this tape
hip clerk: is something wrong with it?
me: yes, it sounds lousy
hip clerk: well, I don't know - it got a lot of good reviews, so....
I went on to explain that the tape sounded lousy and I just wanted to either get another one or get the vinyl.
I got the vinyl (which I still have).
My fault for not being clearer in the first place, but his initial reply has stuck with me to this day.
;-)
-------------- Original message --------------
From: "Drew MacDonald" <drewmacdonald1@gmail.com>
> Jaimie fantasized:
> "Mike: 'I was promised melody and hooks. It contains neither of these things.'
> Store Clerk: 'I'm not sure what that is, sir. You may have to talk to
> the manufacturer and see if they can't replace those things for you.'
>
>
> Nice one, especially having the CD store clerk not knowing what melody
> and hooks are.
>
> But this is the digital age, so this sort of transaction would have to
> take place online, the same way you would download a firmware upgrade.
>
> "Dear Valued Customer: It has come to our attention that the recent
> single by our artist Barney Blarney is insufficiently appealing.
> Please follow this link to download a newly recorded version of the
> song, which will automatically replace the original on your hard
> drive."
>
> The ultimate in pandering to an audience!
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