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ivan@stellysee.de
| From | Stewart Mason <flamingo@theworld.com> |
| Subject | Re: WHAT?? was Plastic Fantastic |
| Date | Tue, 13 Jan 2004 15:14:08 -0500 |
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At 12:38 PM 1/13/2004 -0500, Ryan Hoekstra wrote:
>Jason wrote:
>.... but the fact is that it isn't some god-given right that a store
>will be open. People who work in office jobs have the freedom to step out if
>needed--for lunches, for emergencies, for MEETINGS (as is the case here)
>etc.,
>but those who work out in the public don't have that....
>
>----You have got to be kidding. You definitely do sound like
>management....and that is not necessarily a good thing. Defending this
>scenario is nothing short of asinine and only continues to point to why
>brick and mortar stores seem to be dropping like flies. As David pointed out
>,if you find it necessary to schedule a meeting it should be before or after
>POSTED store hours not in the middle of the day.
First off, let's not jump on Jason's back here. Anyone who has shopped in
a Newbury Comics store knows why they're the most respected indie stores in
New England: the selection is good, the prices are fair, and unlike the
vast majority of indie record stores, there's not many total dickheads
behind the counter. (Although stories about Aimee Mann's lack of customer
service skills when she was working at the original Newbury Street store
are legendary.)
Second, Jason's got it right here. Sometimes the store has to be closed in
the middle of the day. Sometimes, store meetings have to come up
unexpectedly -- I'm reminded of a time when I was a kid when my dad closed
his store at about 2 p.m. on a Friday, called in all of the employees and
fired all but I think three of them, because he had just uncovered a
massive theft ring -- and sometimes the weather or the power grid is an
issue and sometimes a water main breaks and floods the store and sometimes
outside events are beyond the store's control. (Or were you also pissed
off on 9/11 when all the Starbucks in the country closed so that their
employees could go home and be with their families? Were you outside
banging on the locked door screaming "Goddammit, I have a god-given right
to a caramel macchiato and you're interfering with my civil liberties by
denying me!"?)
The people being "nothing short of asinine" are the people who think that
the slightest inconvenience to them is worthy of this kind of vitriol.
They're like that idiot woman on last night's episode of Airline (the new
reality series about Southwest Airlines) who went bullshit because she
showed up 15 minutes before takeoff and they'd already given away her
family's seats, and threatened to sue the airline because SHE hadn't
followed the proper procedures and checked in when she was SUPPOSED to.
They're service personnel. They're not your personal slaves. So stop
being such an asshole to them.
>AND not everyone is out to rip you off.
No, not everyone is. But some people are. And you do want to try to
discourage that, but that's neither here nor there.
S
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