smoe.org mailing lists
ivan@stellysee.de
| From | "MTN HIGH" <mtn-high@msn.com> |
| Subject | Re: Parasol Doll |
| Date | Mon, 03 Mar 2003 14:29:31 +0000 |
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FWIW, I never said I'd stop shopping at Parasol, bill. (unless Todd Fletcher
changes labels, that is ;-)
I, like many here, dig what they and Not Lame do. My reaction is to the HUGE
bonfire that was quickly built because someone said something *bad* about a
sacred entity here on AUDITIES. Shame...shame...shame.
In the end/IMO, it was Parasol's fault for advertising something for sale on
their web page that they just didn't have/just couldn't provide, not Kelly's
fault for mentioning the experience or for being upset over the entire
episode.
Losing *one* customer is something neither of these businesses can afford,
IMO. Hopefully they realize this...and have acted accordingly.
update those pages Mr. Bussinessman...people are only acting/reacting on
what you are *representing to them will happen* as they send you their
money.
>From: "*Bill Holmes*" <bholmes_fm@msn.com>
>Reply-To: audities@smoe.org
>To: <audities@smoe.org>
>Subject: Re: Parasol Doll
>Date: Sun, 2 Mar 2003 11:36:15 -0500
>
> > IMO, while she may have handled her approach differently, at least she
>was
> > honest about her feelings. Face it, she could have called VISA, had the
> > second charge removed...and took the duplicate discs straight to the
>used
> > store and made a profit.
> >
> > She didn't. (with the reaction here towards her, who could really blame
> > her?)
>
>
>Who could blame her? Well (and lets put aside the fact that the reaction of
>Auditeers has nothing to do with the actions of Parasol) I would - that
>would be THEFT...but then again she didn't bring up that scenario, you did.
>And I've never questioned her honesty - if she were pissed that she missed
>out on the opportunity to get the bonus disc, she certainly expressed it.
>
>Speaking for myself only, I'm not trying to be defensive of Parasol because
>I like them or claim they will never make a mistake, but as a long time
>customer I will vouch for their integrity. If you want to take her post as
>a
>big red flag, or if you (or anyone else) wants to stop shopping there
>because of her experience, I'm not going to try to talk you or them out of
>it. I'm more concerned with how a company reacts to an error as opposed to
>monitoring them for perfection. But that's me.
>
>Hopefully she got her billing situation corrected and also (thanks to
>several generous offers) got her bonus disc. Seemed like a lot of people
>(including Michael Roux's inside efforts) were ready willing and able to
>help her out.
>
>b
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