smoe.org mailing lists
ivan@stellysee.de
| From | "Scott" <scott@nicevacations.com> |
| Subject | a matter of perspective |
| Date | Sun, 2 Mar 2003 14:07:07 -0500 |
[Part 1 text/plain iso-8859-1 (1.4 kilobytes)]
(View Text in a separate window)
> so much for saying "the customer is always right, huh?
> Face it, some of us just aren't as tactful in our reponses as others here
> are. (I'm living proof/much like this post) FWIW, I viewed the episode as
> more of a head's up than an overall damnation of the company....
It bothers me so much because I didn't view it as a heads up, particularly
when the complainer said flat out that, because of one order was fouled up,
they had lost her as a customer forever.
I feel bad for Parasol.com that it had to take so much crap from her, crap
that will stay archived for all time. The Parasol people here treated her
like she was right, like they do all customers. But I don't work for Parasol
and I can feel free to express my honest opinion of her. And that opinion is
that she's not been very nice to people who have done their best by her,
apparently for a long time.
Parasol and Not Lame and Bullseye and the numerous other small labels who
count on us for their living, as we count on them for our enjoyment, deserve
better than this "longtime customer" offered. The fact that you saw it as a
"heads up" and I saw it as an unwarranted attack is really just a matter of
perspective. Yours is just as valid as mine, I'll give you that, but I'm not
going to sit on my hands and let a bully with a keyboard start problems on
the playground.
Scott
NP: June and The Exit Wounds "You're Breaking My Heart" (in honor of
Parasol)
For assistance, please contact
the smoe.org administrators.