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ivan@stellysee.de
| From | "*Bill Holmes*" <bholmes_fm@msn.com> |
| Subject | Re: Parasol Doll |
| Date | Sun, 2 Mar 2003 11:36:15 -0500 |
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> IMO, while she may have handled her approach differently, at least she was
> honest about her feelings. Face it, she could have called VISA, had the
> second charge removed...and took the duplicate discs straight to the used
> store and made a profit.
>
> She didn't. (with the reaction here towards her, who could really blame
> her?)
Who could blame her? Well (and lets put aside the fact that the reaction of
Auditeers has nothing to do with the actions of Parasol) I would - that
would be THEFT...but then again she didn't bring up that scenario, you did.
And I've never questioned her honesty - if she were pissed that she missed
out on the opportunity to get the bonus disc, she certainly expressed it.
Speaking for myself only, I'm not trying to be defensive of Parasol because
I like them or claim they will never make a mistake, but as a long time
customer I will vouch for their integrity. If you want to take her post as a
big red flag, or if you (or anyone else) wants to stop shopping there
because of her experience, I'm not going to try to talk you or them out of
it. I'm more concerned with how a company reacts to an error as opposed to
monitoring them for perfection. But that's me.
Hopefully she got her billing situation corrected and also (thanks to
several generous offers) got her bonus disc. Seemed like a lot of people
(including Michael Roux's inside efforts) were ready willing and able to
help her out.
b
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