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ivan@stellysee.de
| From | "Michael Roux" <mroux5@insightbb.com> |
| Subject | Re: parasol.com sux |
| Date | Wed, 26 Feb 2003 21:30:01 -0600 |
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Hi-
It was an oversight in the description on the part of the mail order manager
that was discovered today. He felt very bad about it. As an employee, it's
distressing to see a subject header like "parasol.com sux." If any one out
there has a problem with Parasol (mail order, label, distribution or ME!)
always feel free to e-mail me off-list, or at work (promo@parasol.com). I
will do my best to help get your problem addressed.
Michael
----- Original Message -----
From: "S. Kelly Sears" <sksears@eps.mcgill.ca>
To: <audities@smoe.org>
Sent: Wednesday, February 26, 2003 6:43 PM
Subject: Re: parasol.com sux
> Yes, the first thing I did was email and complain. The response was
> "there was a mistake on our website / mailorder inventory. it looks
> like we had very limited stock on the bonus disc, so folks who
> pre-ordered it early on got the bonus disc. Sorry about this." Their
> apology doesn't really help me, as a week later it seems the stock of
> the 2-CD set also has sold out at other online retailers.
>
> -- Kelly
>
> Craig Leve wrote:
>
> >Kelly,
> >
> >As a longtime customer there who's had nothing but positives - have you
> >asked them to address the issue? Though they do a lot, and typically
error
> >free - most signs would suggest they're human. If you have talked to them
> >and they didn't remedy this - then this is useful info. Perhaps you can
> >elaborate since you've chosen to air your grievance here?
> >
> >thanks,
> >
> >craig
> >
> >-----Original Message-----
> >From: S. Kelly Sears [mailto:sksears@eps.mcgill.ca]
> >Sent: Wednesday, February 26, 2003 4:15 PM
> >To: audities@smoe.org
> >Subject: parasol.com sux
> >
> >
> >I ordered the new CD from The Go-Betweens, "Bright Yellow, Bright
> >Orange" from parasol.com, which according to their web site (still
> >posted as of this morning) contained a bonus CD with four tracks from
> >the Bright Yellow, Bright Orange and The Friends of Rachel Worth
> >sessions. Of course, they sent me the disc without the bonus CD. They
> >lost a long-time customer. Would anybody who has the bonus disc be
> >willing to make a copy of it for me? I sure I can find something
> >worthwhile to trade for it (or pay for it). Thanks
> >
>
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